Account Manager, Strategic

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee designated enterprise and strategic customer accounts.

• Advocate for and sell KnowBe4 products and services to organizations with 1,501+ employees.

• Optimize cross-sell, add-on, upgrade, subscription-level, and seat-expansion opportunities.

• Establish and nurture pipelines of account opportunities.

• Cultivate and manage relationships with assigned accounts.

• Identify decision-makers and assess sales opportunities.

• Communicate the value of KnowBe4’s product suite and its security advantages.

• Meet or surpass monthly quotas and targets.

• Represent products and services at trade shows as needed.

• Follow up on marketing leads to create opportunities and build pipeline.

• Negotiate discounted pricing within set policies.

• Keep precise records of customer calls, emails, notes, tasks, demos, and related information.

• Support renewals where there is potential for account growth.

• Collaborate with Customer Success Managers and Renewal Specialists to enhance customer commitment, usage, ARR, and product-suite adoption.

⛳️ Requirements

• Bachelor's Degree is strongly preferred; exceptions may be considered for military experience.

• Demonstrated success in selling to EVP and C-level executives.

• 5+ years of experience in SaaS sales.

• Background in selling deals of $500K+ in the Enterprise segment.

• Proven experience in selling multi-year deals.

• Proficiency in English and local language is required for international roles.

• Expertise in value-based selling methodologies with enterprise accounts.

• Strong executive-level presentation and communication skills.

• Experience in strategic account planning and measurable account growth.

• Capability to manage opportunities involving multiple stakeholders.

• History of managing and closing complex, multi-year deals.

• Experience in creating and presenting compelling business cases.

• Familiarity with consultative and value selling methodologies.

• Proficient in handling technical objections.

• Skilled in discovery conversations and customized product demonstrations.

• Technical proficiency with sales tools.

• Experience with CRM systems, preferably Salesforce.

• Background in pipeline management and accurate forecasting.

• Understanding of IT security concepts, practices, and procedures.

• Experience with Salesforce and Gmail.

• Network+ or Security+ certification preferred.

• Excellent written and verbal communication skills, with presentation experience.

• Strong time management and organizational abilities.

• Capacity to work with minimal supervision.

• General knowledge of human risk management, network and email security, SIEM/SOAR, Zero Trust Architecture, cloud security architecture, phishing attack vectors, IAM, and security orchestration and automation.

• Familiarity with enterprise IAM, SIEM, EDR, cloud security, email security, and GRC platforms.

• Basic computer literacy and comfort with business applications.

• Ability to quickly understand and explain fundamental technical concepts.

• Skill in simplifying complex topics for easier understanding.

• Interest in current technology and cybersecurity trends.

• Background as a collegiate athlete or in competitive sports.

• Proven history of setting and achieving ambitious goals.

• Track record of leadership in team environments.

• Genuine curiosity and eagerness to learn about cybersecurity and technical concepts.

🏝️ Benefits

• Company-wide bonuses based on monthly sales goals.

• Employee referral bonuses.

• Adoption assistance.

• Tuition reimbursement.

• Certification reimbursement.

• Bonuses for completing certifications.

• A modern, high-tech, and enjoyable work atmosphere.