Account Manager – SMB, LATAM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the post-onboarding customer journey for a portfolio of SMB clients

• Take ownership of key performance indicators such as Customer Health, Retention, and Expansion

• Establish yourself as a reliable partner to clients, understanding their requirements and assisting them in reaching their objectives

• Collaborate and share insights with the broader Customer Success team

• Advocate for the customer within the organization, working with product, sales, and leadership teams

• Collaborate with internal teams to ensure exceptional customer experiences

• Keep precise records using Customer Success software

• Regularly interact with customers to evaluate their priorities and identify opportunities to promote the Roomvo Platform

• Ensure that customers fully benefit from the service

• Record customer inquiries and challenges, identifying areas for enhancement as a customer advocate

⛳️ Requirements

• A minimum of 1-2 years of experience in a B2B Account Management position

• Direct experience managing a portfolio of accounts

• Ability to swiftly understand and prioritize technically complex processes and tasks

• Proficient in engaging with C-suite executives in a professional manner

• Capable of handling tight deadlines

• Proficient in using Google Workspace and Salesforce

• Exceptional written and verbal communication skills

• Highly organized with the ability to manage multiple competing priorities

• Experience in SaaS is essential

• Proficiency in English is required

• Fluency in French or Spanish is an advantage

🏝️ Benefits

• Remote-first work setup with the flexibility to work from locations that maximize productivity

• An equal opportunity employer dedicated to fostering an inclusive, equitable, and accessible workplace

• Accommodations available upon request throughout the interview process