Account Manager, SMB – Bilingual Preferred

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Gain an in-depth understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Assist in overseeing a portfolio of restaurant accounts.

• Ensure prompt communication with clients and address any basic inquiries or concerns.

• Support restaurants in attracting new diners, increasing order volume, and delivering exceptional diner service.

• Conduct regular check-ins with restaurant partners.

• Collect feedback, evaluate satisfaction, and identify areas for improvement.

• Address restaurant inquiries, account issues, and requests, or direct them to the appropriate departments within expected turnaround times.

• Keep accurate records of client interactions, notes, action items, and follow-ups.

• Participate in training sessions and workshops.

• Actively contribute to team goals and initiatives.

⛳️ Requirements

• Candidates must reside in the Portland, OR area.

• A Bachelor’s Degree or equivalent experience along with a High School degree/GED is required.

• 2–4 years of experience in Sales or Account Management is essential.

• Experience working with or selling to restaurant owners is a significant advantage.

• Previous experience in the restaurant industry is a plus.

• Proficient computer skills, including MS Office and Google applications.

• Ability to quickly adapt to new software.

• Experience with Salesforce.com or similar CRM platforms is an asset.

• Native-level English fluency is mandatory.

• Fluency in Mandarin or Spanish is highly preferred.

• A strong desire and ability to provide solutions for restaurants.

• Excellent verbal and written communication skills.

• Confidence in making outbound phone calls.

• Demonstrated ability to meet and exceed goals.

• Exceptional organizational skills with the capability to manage multiple tasks effectively.

• Self-motivated individual with a strong inclination toward action and problem-solving.

• An outstanding, positive attitude with a passion and aptitude for a dynamic, fast-paced environment.

• Employment eligibility verification through E-Verify is required.

🏝️ Benefits

• Uncapped commission.

• Equity opportunities.

• 401(k) plan.

• A selection of medical, dental, and vision insurance plans.

• Company-sponsored short- and long-term disability coverage.

• Paid time off, including flexible time off for exempt employees.

• Paid vacation for non-exempt employees.

• Paid sick leave in accordance with applicable laws.

• Paid parental leave.

• Discounted meals.

• Exclusive perks across the Wonder family of brands.