Account Manager, SMB

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a high-volume Launch portfolio that includes renewals, upsells, and ongoing relationships with startup and early-stage SMB accounts.

• Oversee the renewal process from start to finish, which encompasses tracking renewals, forecasting, and ensuring timely closures.

• Negotiate terms related to pricing, discounts, and contract duration, including options for multi-year agreements.

• Recognize and secure expansion opportunities that involve additional frameworks or upgraded plans.

• Proactively address payment and billing risks, tackle failed payments, and manage lapsed billing to mitigate churn.

• Utilize CRM workflows, templates, and playbooks to efficiently handle account volume.

• Keep renewal stages, risk flags, and outcomes updated in real time.

• Collaborate with teams such as Customer Success, Sales, Finance, and the audit department.

• Resolve billing disputes and routinely provide reports on portfolio health.

⛳️ Requirements

• 2–4 years of experience in account management, customer success, renewals, or sales roles.

• Ideally possess experience in SaaS; familiarity with security, compliance, or GRC software is advantageous.

• Demonstrated confidence and directness in negotiation skills.

• Capability to discuss pricing and contract conditions without excessive discounting.

• Strong organizational skills in managing a substantial number of accounts.

• Proficient in working with dashboards and structured playbooks.

• Clear and concise in both written and verbal communication.

• Competency in analyzing usage, payment status, and renewal date information.

• Demonstrated resilience and proactivity when addressing pushback, pricing objections, and account losses.

• A keen interest in compliance and security, or a willingness to learn about SOC 2 and ISO 27001.

• Ability to prioritize accounts based on risk and value.

🏝️ Benefits

• 100% remote work.

• Annual co-working allowance.

• USD 1,000 annual budget for learning and professional development.

• Unlimited leave policy.

• Health insurance covering up to INR 10 lakh for employees and their families.

• Additional accident protection of INR 10 lakh.

• Life insurance equivalent to 3x annual salary.

• Workspace setup contribution of INR 35,000.