Account Manager – SMB

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the customer lifecycle post-onboarding for a portfolio of SMB clients

• Take ownership of essential metrics such as Customer Health, Retention, and Expansion

• Establish yourself as a trusted advisor to customers, understanding their requirements and assisting them in reaching their objectives

• Collaborate with and share insights with the broader Customer Success team

• Advocate for customer needs within the organization, working with product, sales, leadership, and other departments

• Keep precise records in Customer Success software

• Regularly communicate with customers to evaluate priorities, discover opportunities to enhance the Roomvo Platform, and optimize service value

• Champion customer interests by documenting requests and issues while identifying areas for improvement

⛳️ Requirements

• A minimum of 1-2 years of experience in a B2B Account Management position

• Direct experience in managing a portfolio of clients

• Capability to quickly familiarize yourself with and prioritize technically complex processes and tasks

• Professional demeanor and comfort in engaging with C-suite executives

• Ability to meet tight deadlines

• Proficient in using Google Workspace and Salesforce

• Exceptional written and verbal communication abilities

• Highly organized and adept at managing multiple competing priorities

• Experience in SaaS is essential

• Proficiency in the English language

• Bonus: Fluency in French or Spanish

🏝️ Benefits

• Remote-first work environment

• Opportunity to work from anywhere in the world for up to 3 months

• Parental leave program

• Stipend for work-from-home expenses

• Paid time off for birthdays and the company's anniversary