Account Manager, SMB

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of revenue objectives and support both personal and team goals.

• Foster client retention and expansion, establishing Fetch as a strategic, long-term collaborator.

• Cultivate consultative relationships with clients through effective communication, dependable follow-through, and a well-thought-out account strategy.

• Identify and manage client upsell opportunities by leveraging performance data and market insights.

• Oversee client interactions, including calls, touchpoints, next steps, and necessary follow-ups.

• Provide campaign reporting, analytics, and respond to ad hoc client requests.

• Assist in the onboarding process for new clients and brands by coordinating campaign setup, materials, and expectations.

• Administer campaign setup and programming inputs by utilizing standardized workflows and templates.

• Collaborate with internal teams to troubleshoot and enhance client performance.

• Employ AI-driven tools to recognize trends, opportunities, and potential risks.

• Convert campaign data and performance trends into actionable insights.

• Prepare and present client presentations, business reviews, and quarterly business reviews (QBRs).

• Oversee revenue realization and billing processes.

• Manage deadlines and shifting priorities with increasing independence.

• Utilize sales-enablement, AI, and automation tools to increase efficiency and enhance client-service workflows.

⛳️ Requirements

• Minimum of 2 years of experience in B2B account management, customer success, or a related discipline.

• Relevant industry experience in digital media, advertising, or consumer data.

• Basic understanding of digital advertising KPIs and how media solutions influence outcomes.

• Proven experience in supporting renewals, upsells, and discussions focused on client growth.

• Strong organizational skills with the ability to prioritize multiple projects and engage with various stakeholders.

• Experience in analyzing campaign data and presenting insights to clients or internal teams to drive business results.

• Proficient in Salesforce or a similar CRM platform.

• Strong proactive communication and collaboration skills.

• Comfortable working in dynamic or rapidly changing environments.

• Experience working with SMB clients across relevant sectors, including CPG, Restaurants, Retail, Agency, or Consumer Services.

• Familiarity with full funnel marketing solutions, ideally including performance advertising or lower-funnel engagement.

• Experience collaborating with implementation, analytics, or other cross-functional teams.

• Knowledge of leveraging AI, automation, and other technologies to achieve measurable results.

🏝️ Benefits

• Equity for full-time staff members.

• 401(k) plan with dollar-for-dollar matching up to 4% of eligible earnings.

• Comprehensive medical, dental, and vision insurance, including pet coverage.

• $10,000 per year allocated for education reimbursement.

• Access to Employee Resource Groups.

• Flexible paid time off (PTO).

• Nine paid holidays throughout the year.

• A week-long break at the end of the year.

• 14 weeks of fully paid parental leave.

• An additional six weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• Fully remote work option available for US-based roles.

• Provision of hardware and software necessary for remote work.