Account Manager – Showering & Hardware

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement the Amazon commercial strategy for the Showering and Hardware categories.

• Meet monthly, quarterly, and yearly financial targets.

• Examine sales, inventory, and operational data to uncover risks and opportunities.

• Execute countermeasures to enhance point-of-sale performance.

• Monitor and report on KPIs, including revenue, forecast precision, in-stock rates, profitability, and customer experience metrics.

• Foster relationships with key contacts at Amazon.

• Oversee inventory health and address inventory gaps and constraints in collaboration with other teams.

• Manage direct fulfillment (dropship) execution and provide product availability recommendations.

• Ensure compliance with Amazon's direct fulfillment requirements and performance standards.

• Launch new products and maintain demand forecasts.

• Implement and assess promotional strategies.

• Monitor quality investigations and customer issues via Amazon’s Andon cord process.

• Facilitate root cause analysis and corrective actions.

• Maintain partnerships with Amazon CSM, Vendor Manager, Amazon Business partner, and other relevant stakeholders.

• Create and present business performance reports.

• Work independently while receiving coaching and oversight from leadership.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, or a related discipline is required.

• 5–8 years of pertinent experience in e-commerce, sales, or account management.

• Proven ability to analyze performance metrics and offer actionable insights.

• Excellent communication, analytical, and stakeholder management abilities.

• Approximately 5–10% travel may be necessary.

• Employment eligibility in the United States confirmed through E-Verify.

🏝️ Benefits

• An award-winning culture emphasizing equality, diversity, inclusion, flexibility, and work-life balance.

• Comprehensive benefits packages.

• Retirement and savings plans.

• Tuition reimbursement options.

• Employee incentive programs.

• Resources for mental, physical, and financial wellbeing.

• Access to LinkedIn Learning.

• Internal opportunities to collaborate on cross-company projects.

• Four employee-led and self-directed Business Resource Groups.

• An annual paid volunteer day.