Account Manager – Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance customer revenue retention and growth as a secondary seller within a cohesive account team.

• Assist Account Executives with whitespace analysis, enablement sessions, and collaborative deal execution.

• Secure and negotiate renewals for both direct and partner-managed agreements.

• Identify accounts at risk and create strategies to reduce churn, increase usage, and uphold renewal rates.

• Drive revenue growth at renewal and throughout the customer lifecycle via upsell opportunities and PAYG conversion.

• Collaborate with Account Executives on customer journeys, Customer Business Reviews, account planning, and renewal discussions.

• Facilitate onboarding and product adoption through account health assessments and business value evaluation sessions.

• Work alongside Sales, Operations, Customer Solutions, Legal, and Collections to address customer concerns.

• Effectively communicate company messaging and value propositions both verbally and in writing.

• Analyze data to inform strategy, identify industry trends, and advise economic buyers and decision-makers.

• Keep precise customer records and Salesforce data for accounts, opportunities, and contacts.

⛳️ Requirements

• Over 5 years of experience in a quota-carrying role, managing renewals, or customer success, with a focus on closing large, complex, time-sensitive software contracts, ideally within the SaaS sector.

• Proven ability to cultivate deep, strategic relationships with both technical and non-technical customer contacts, including senior leadership and C-Level Executives.

• Experience in building, analyzing, and interpreting datasets for pipeline management.

• Demonstrated success in identifying customer objectives and leading value-driven discussions that foster growth and expansion.

• Exceptional written and verbal communication skills in a professional context.

• Strong collaborative skills for effective interaction with both internal and external stakeholders.

• Time-management expertise in supporting timely contract renewals.

• Familiarity with software tools such as G Suite, Salesforce, Salesloft, MS Excel, and PowerPoint.

• Visa sponsorship is not available for this position.

• Must verify identity and eligibility to work and complete employment eligibility verification.

• A criminal background check is required for employment at New Relic.

🏝️ Benefits

• Healthcare.

• Dental insurance.

• Vision insurance.

• Parental leave and planning.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time-off policy.

• 11 paid holidays.

• Volunteer time off.

• Commission plan and target sales incentives.

• Flexible workforce model, including fully office-based, fully remote, or hybrid options.

• Support for reasonable accommodations.

• Criminal background check and employment eligibility verification processes.