Account Manager – Portfolio & Owner Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of property owners within the UK market as the primary point of contact.

• Evaluate performance metrics, market trends, and pricing strategies to optimize property yield.

• Conduct proactive account evaluations and performance consulting to ensure long-term retention.

• Monitor the health of the portfolio, identify owners at risk of departure, and implement retention strategies.

• Engage in discussions with owners regarding results and commercial strategies using data and insights.

• Articulate performance, set expectations, and constructively challenge owners on pricing and necessary actions.

• Identify opportunities for account enhancement and growth, and present recommendations.

• Collaborate with Operations, Guest Experience, and Finance teams.

• Ensure issues are addressed, escalated when necessary, and resolved effectively.

• Maintain precise CRM records of owner interactions, actions taken, and outcomes achieved.

• Report on portfolio performance and retention metrics.

• Identify recurring challenges and provide insights to enhance owner experience and property performance.

⛳️ Requirements

• Demonstrated account management experience with a portfolio of clients or accounts.

• Experience in client retention, renewal, or growth strategies.

• Practical experience in tracking performance, identifying risks, and monitoring churn and retention rates.

• Strong commercial acumen and confidence in working with revenue, occupancy, and pricing data.

• Comfortable leading difficult or commercially sensitive discussions with clients.

• Capable of translating data into actionable recommendations while managing expectations.

• Proficient in English, both written and spoken.

• Availability to work during UK business hours.

• Confident in using CRM platforms and digital tools.

• Proactive, organized, and solution-focused mindset with a strong sense of ownership.

• Ability to work independently while also collaborating with a global team.

• Preferred: experience in short-term rentals, property management, hospitality, or proptech.

• Candidates should have a history of managing a client or account portfolio.

🏝️ Benefits

• Full-time freelance or independent contractor opportunity.

• Remote working arrangement.

• Join an international, multicultural team.

• Work in a dynamic, technology-driven environment.

• Collaborate with teams across various countries and markets.

• Opportunity to make a direct impact on the results of property owners.

• Inclusive environment that embraces diverse backgrounds, experiences, and perspectives.