Account Manager – Player Engagement

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and implement comprehensive enterprise account strategies, focusing on increasing wallet share with current customers by tapping into untapped opportunities.

• Collaborate with product and customer success teams to enhance the adoption of Player Engagement services.

• Serve as the primary liaison for customer health, account strategy, legal and billing matters, while promoting greater usage of the Helpshift platform and its services.

• Partner with the production team to safeguard revenue streams.

• Handle customer Requests for Information (RFIs) and Requests for Proposals (RFPs).

• Leverage existing networks within the gaming industry to generate new opportunities and introduce Player Engagement Services.

• Provide regular reports on pipeline opportunities and progress towards quarterly revenue targets on a weekly, monthly, and quarterly basis.

• Engage cross-functionally with internal teams to ensure alignment between account strategy and customer objectives.

• Maintain communication with senior-level stakeholders while nurturing customer relationships.

• Function as a trusted advisor to enterprise clients.

⛳️ Requirements

• A minimum of 3 years of Account Management experience working with clients in the Gaming Industry.

• Proven track record of engaging with game publishers at the executive level (CxO, Studio Head, SVP, VP).

• Demonstrated success in managing and growing an existing portfolio valued at over $20M+ ACV.

• Experience in selling to or working within the Player Engagement ecosystem.

• Strong analytical skills, commercial creativity, and ability to execute processes effectively.

• A data-driven approach and capability to navigate through uncertainty.

• Exceptional attention to detail and ability to act as a trusted advisor for clients.

• Outstanding written and verbal communication skills.

• Self-driven and capable of thriving in a remote work setting.

• Willingness to travel as necessary.

🏝️ Benefits

• Equal Opportunities Policy

• Fully online and remote recruitment process