Account Manager – Player Engagement

This is a fully remote position, open to applicants in Poland, +4 more countries.

📋 Description

• Cultivate and maintain relationships with some of the largest enterprise gaming companies globally.

• Design and implement strategic account plans for enterprise clients.

• Drive product adoption and identify untapped opportunities within current accounts.

• Assist with customer success initiatives, legal and billing negotiations, overall account strategy, and client utilization of the Helpshift platform and services.

• Collaborate with production teams to safeguard revenue streams.

• Address customer RFIs/RFPs in a timely manner.

• Leverage gaming industry networks to generate new opportunities and enhance Player Engagement services.

• Provide weekly, monthly, and quarterly reports on pipeline opportunities and progress toward revenue targets.

• Collaborate cross-functionally with internal teams to ensure alignment between account strategy and customer goals.

• Engage with senior stakeholders, serving as a trusted advisor to enterprise clients.

⛳️ Requirements

• Minimum of 3 years of Account Management experience with Game Industry clients.

• Proven track record of engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).

• Demonstrated experience in managing and expanding an existing portfolio of business exceeding $20M+ ACV.

• Familiarity with selling to or working within the Player Engagement ecosystem.

• Strong analytical skills, commercial creativity, and a process-oriented approach.

• A data-driven mindset with the ability to navigate through uncertainty.

• Exceptional attention to detail and capacity to act as a trusted advisor for clients.

• Outstanding written and verbal communication abilities.

• Self-driven and capable of excelling in a remote work setting.

• Willingness to travel as needed.

🏝️ Benefits

• Equal Opportunities Policy

• Fully online and remote recruitment process