Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the commercial journey for assigned accounts, ensuring revenue protection and growth through renewals and expansions.

• Prepare for renewals in advance of contract expirations and identify opportunities for expansion.

• Oversee the commercial interface with the Sales team.

• Assume responsibility for accounts at the enterprise signature level, promoting adoption, utilization, and engagement from executives.

• Foster collaborations with leaders in clinical, operational, financial, and IT sectors.

• Create demand for new products and care settings via clinical champions and new-SKU pilot programs.

• Develop proof points that lead to successful expansions.

• Craft ROI narratives and ensure stakeholders align with the value methodology.

• Manage QBRs and executive presentations.

• Produce economic evidence to support expansions and renewals.

• Establish account strategy, quarterly objectives, and account-health scorecards.

• Document repeatable playbooks and account frameworks for the Care Transformation team.

⛳️ Requirements

• 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting.

• Experience collaborating closely with provider organizations and navigating intricate health systems.

• Direct responsibility for commercial outcomes, including renewals, expansions, pricing and packaging strategies, and contract negotiations.

• Proven success in managing and expanding enterprise partnerships.

• Experience in leading post-sale activities, expanding deployments into enterprise-wide relationships, and cultivating champions across clinical, operational, and executive teams.

• Excellent communication skills across clinical, operational, and financial domains.

• Capacity to work independently in environments with high ambiguity.

• Willingness to travel up to 30%, including onsite support during key customer events, stakeholder meetings, and QBRs throughout the U.S.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.

• 401(k) with a company match of up to 3% of base salary.

• Remote-friendly culture.

• Full equipment provisioning.

• Parental leave.

• Annual company-wide off-sites, team off-sites, and regular team lunches and all-hands gatherings, with travel, lodging, and meals covered.

• Flexible time off with no annual cap.

• Company-wide holidays.

• Annual holiday shutdown from December 24–January 1.

• All travel expenses reimbursed in accordance with Ambience's travel policy.

• Meaningful equity grants.