Account Manager – Performance Marketing

This is a fully remote position, open to applicants in Zambia.

📋 Description

• Take ownership of account strategy and success planning by establishing goals, KPIs, priorities, and quarterly roadmaps for each client.

• Foster client relationships and facilitate communication through regular meetings, stakeholder management, alignment of expectations, and documentation of subsequent actions.

• Oversee account performance by analyzing ROAS, CPA, CAC in relation to LTV, and assessing organic growth against business metrics.

• Recognize challenges and opportunities while coordinating actions with channel owners.

• Identify and define account growth prospects, such as expansions, tests, and new initiatives.

• Manage account health, retention, renewal, and risk across a diverse multi-client portfolio.

• Develop mitigation strategies and ensure consistent delivery of value.

⛳️ Requirements

• 5+ years of experience as an Account Manager or Client Success Manager within a performance marketing or digital marketing agency (required).

• Proven experience serving as the primary contact for multiple client accounts concurrently (required).

• Strong grasp of performance marketing principles, including paid advertising, attribution, KPIs, and optimization strategies (required).

• Background with paid advertising-driven accounts encompassing Paid Search, Paid Social, and Programmatic/DSP (required).

• Demonstrated success in enhancing client retention or expanding accounts, supported by concrete examples (required).

• Proficient in English, both written and spoken (required).

• At ease leading strategic discussions with senior client stakeholders (required).

• Availability to work with consistent overlap with US business hours (required).

• Experience managing SEO-driven accounts or hands-on SEO expertise (advantage).

• Familiarity with working with US or international clients (advantage).

🏝️ Benefits

• Fully distributed team spanning the US, LATAM, Europe, and APAC.

• Flexible working environment.

• Significant impact from day one.

• Culture founded on curiosity, transparency, and ownership.

• Collaboration with top-tier specialists across Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.

• Opportunities for experimentation, cross-training, and professional growth.

• Work-life balance.

• High performance prioritized over overwork.