Account Manager – Performance Marketing

This is a fully remote position, open to applicants in Rwanda.

📋 Description

• Take charge of account strategy and success planning by establishing goals, KPIs, priorities, and quarterly roadmaps in collaboration with each client.

• Foster client relationships and communication through regular meetings, stakeholder management, alignment of expectations, and documentation of subsequent actions.

• Oversee account performance by analyzing ROAS, CPA, CAC in relation to LTV, and organic growth against business objectives.

• Spot issues and opportunities, coordinating actions with Paid Search, Paid Social, SEO, DSP, Creative, and Analytics channel leads.

• Identify and outline account growth opportunities, expansions, tests, and new initiatives.

• Manage account health, retention, renewal, and risk by identifying potential risks, developing mitigation plans, and ensuring consistent value delivery across a multi-client portfolio.

⛳️ Requirements

• A minimum of 5 years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency.

• Proven experience as the main point of contact for multiple client accounts at the same time.

• Strong grasp of performance marketing basics, including paid advertising, attribution, KPIs, and optimization strategies.

• Experience managing accounts driven by paid advertising across Paid Search, Paid Social, and Programmatic/DSP.

• Demonstrated success in enhancing client retention or growing accounts, with specific examples to illustrate.

• Proficient in English, both written and verbal.

• Comfortable leading strategic discussions with senior client stakeholders.

• Availability to work with consistent overlap with US business hours.

• Experience managing SEO-driven accounts or possessing hands-on SEO knowledge is a plus.

• Familiarity with working with US or international clients is advantageous.

🏝️ Benefits

• Fully distributed team spanning the US, LATAM, Europe, and APAC.

• Flexible working environment.

• Opportunity to make a meaningful impact from day one.

• Culture founded on curiosity, transparency, and ownership.

• Collaboration with high-caliber specialists.

• Opportunities for learning, experimentation, cross-training, and growth.

• Emphasis on work-life balance.

• High-performance culture without the risk of burnout.