Account Manager – Performance Marketing

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Take ownership of account strategy and success planning by establishing goals, KPIs, priorities, and quarterly roadmaps in collaboration with each client.

• Foster and manage client relationships and communications, which include regular meetings, stakeholder management, aligning expectations, and documenting subsequent steps.

• Analyze account outcomes against business metrics such as ROAS, CPA, CAC relative to LTV, and organic growth.

• Recognize issues and opportunities, coordinating necessary actions with channel owners.

• Identify and define growth opportunities for accounts, encompassing expansions, tests, and new initiatives.

• Oversee account health, retention, renewal, and risk management across a multi-client portfolio.

• Develop mitigation plans to ensure consistent value delivery.

• Direct cross-functional specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics towards clear priorities and outcomes.

⛳️ Requirements

• A minimum of 5 years of experience as an Account Manager or Client Success Manager within a performance marketing or digital marketing agency.

• Proven experience as the primary contact for multiple client accounts simultaneously.

• Solid understanding of performance marketing principles, including paid advertising, attribution, KPIs, and optimization strategies.

• Experience managing paid advertising-driven accounts in Paid Search, Paid Social, and Programmatic/DSP.

• Demonstrated success in enhancing client retention or expanding accounts, supported by tangible examples.

• Proficient in English, both written and spoken.

• Capable of leading strategic discussions with senior client stakeholders.

• Willingness to work with consistent overlap with US business hours.

• Background in managing SEO-driven accounts or hands-on SEO experience is a plus.

• Experience collaborating with US or international clients is beneficial.

🏝️ Benefits

• Fully distributed team across the US, LATAM, Europe, and APAC.

• Flexible work environment.

• Meaningful impact from day one.

• Culture built on curiosity, transparency, and ownership.

• Collaboration with high-caliber specialists.

• Opportunities for experimentation, cross-training, and growth.

• Promotion of work-life balance.

• High performance without overwork.