Account Manager – Performance Marketing

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take ownership of account strategy and success planning by setting goals, KPIs, priorities, and quarterly roadmaps for each client.

• Foster client relationships and facilitate communication, which includes regular meetings, stakeholder management, aligning expectations, and documenting follow-up actions.

• Oversee account performance by analyzing ROAS, CPA, CAC in relation to LTV, and organic growth metrics.

• Detect issues and opportunities while coordinating actions with channel owners.

• Identify and define growth opportunities within accounts, including expansions, tests, and new initiatives.

• Ensure account health, retention, renewals, and manage risk across a diverse multi-client portfolio.

• Develop mitigation plans and guarantee consistent delivery of value.

• Lead cross-functional teams of specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.

⛳️ Requirements

• A minimum of 5 years of experience as an Account Manager or Client Success Manager within a performance marketing or digital marketing agency (mandatory).

• Experience serving as the main point of contact for multiple client accounts concurrently (mandatory).

• Strong grasp of performance marketing principles, including paid advertising, attribution, KPIs, and optimization strategies (mandatory).

• Experience with accounts driven by paid advertising across Paid Search, Paid Social, and Programmatic/DSP (mandatory).

• Demonstrated success in enhancing client retention or expanding accounts, with specific examples (mandatory).

• Proficient in English, both written and spoken, and at ease leading strategic discussions with senior client stakeholders (mandatory).

• Willingness to work with regular overlap with US business hours (mandatory).

• Background in managing SEO-driven accounts or practical SEO experience (preferred).

• Experience collaborating with US or international clients (preferred).

🏝️ Benefits

• A fully distributed team operating across the US, LATAM, Europe, and APAC.

• A flexible work environment.

• Opportunities for learning, experimentation, cross-training, and professional growth.

• Support for work-life balance.

• Collaboration with specialists in Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.