Account Manager – Outbound Sales, Client Success

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Conduct cold calls to U.S. business owners to evaluate their website needs and qualify soft leads for the founder.

• Assist new clients during the onboarding process by collecting necessary information, addressing initial inquiries, and keeping projects on track.

• Regularly check in with active clients, respond to common questions, and escalate issues to the founder as needed.

• Foster relationships with former clients and identify potential opportunities for future collaboration.

• Document every call, lead, and client interaction.

• Learn and implement the company's consultative sales approach in collaboration with the founder.

• Act as the primary dedicated point of contact for new prospects and existing clients.

• Report directly to the Owner/Founder.

⛳️ Requirements

• Fluent and clear spoken English is essential for cold-calling U.S. small business owners.

• Possess genuine confidence when initiating phone conversations with unfamiliar individuals.

• Strong written English skills for email communication and basic documentation.

• A self-motivated and persistent attitude; comfortable with rejection during cold calls and able to manage your own schedule independently.

• Some experience in client-facing roles, such as customer support, retail, hospitality, call center, agency work, or similar fields.

• Excellent organizational skills to effectively manage a dynamic list of leads and clients.

• Must be located in Latin America.

• Dependable internet connection for calls and video meetings during U.S. business hours.

• Previous experience in outbound or cold-calling sales is a plus.

• Experience working at a digital agency, marketing firm, or other service-oriented business with U.S. clients is an advantage.

• Familiarity with a CRM or lead-tracking software is a bonus.

• Interest in evolving from a sales-focused role into a broader account management position is a bonus.

🏝️ Benefits

• This is a fully remote position, allowing you to work from anywhere in Latin America.

• Opportunities to transition into a commission-based or blended salary-plus-commission structure as you generate new business.

• Receive direct, hands-on training and mentorship from the founder.

• Enjoy genuine ownership over both the outbound sales and account management aspects of the business.

• Be part of shaping a new, evolving role as one of the company's first dedicated client-facing hires.