Account Manager – Oncology

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver client-facing field service and partner with colleagues at Guardant Health for comprehensive account management.

• Implement healthcare provider requests and ensure prompt sample collection for Guardant Health tests in existing client accounts.

• Utilize company resources and tools to address customer order and reporting issues in collaboration with GH Client Services.

• Work alongside field sales teams to advance the company’s goals and objectives.

• Build and nurture relationships with both existing and prospective customers to align Guardant Health's offerings with customer and patient needs.

• Evaluate the commercial landscape within assigned accounts, detect trends, and relay customer insights to leadership.

• Ensure the achievement of team objectives.

• Collaborate effectively across various departments while adhering to compliance standards.

• Embody the culture of Guardant Health in interactions with both internal and external stakeholders.

⛳️ Requirements

• 0-3 years of experience in customer service or sales.

• Prior experience in diagnostic, medical device, biotech, or pharmaceutical industries is preferred.

• Capability to align client requirements with Guardant Health services through a consultative approach.

• Comfortable communicating and presenting at all levels of the organization.

• Ability to work autonomously, communicate proactively, manage multiple projects, prioritize tasks, and adhere to critical deadlines.

• Exceptional customer service abilities.

• Excellent skills in strategic account planning.

• Superior listening and problem-solving capabilities.

• Proficient in handling sensitive information with confidentiality.

• Outstanding communication and presentation skills.

• Proficiency in Microsoft Office, especially Excel and PowerPoint.

• Ability to cultivate and leverage cross-functional relationships.

• Aptitude for effective work with minimal managerial oversight.

• Strong problem-solving, decision-making, and technical learning capabilities.

• Robust administrative skills and sophistication in complex business contexts.

• Proven integrity, respect, trust, positive attitude, and an understanding of organizational growth and transformation.

• Regular travel within the territory is required.

• Must reside within the designated territory.

• Curiosity, sound judgment, critical evaluation, and responsible use of AI-enabled tools in compliance with company policies, ethical standards, and regulatory requirements.

• Background screening, including criminal history, is mandatory.

• Capacity to lift standard office supplies and operate office equipment.

• Ability to remain seated for extended durations.

🏝️ Benefits

• Annual base salary ranging from $77,200 to $106,150.

• Comprehensive benefits package.

• Eligibility for bonuses, commissions, or equity if applicable.

• Reasonable accommodations for candidates with disabilities, long-term conditions, mental health challenges, or sincerely held religious beliefs.

• Flexible work-life balance supported by the work model.

• Scheduled in-office and remote workdays for eligible onsite employees.