Account Manager, North American & International

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily interactions with clients and Global Managers

• Build and sustain positive, effective customer relationships

• Address client concerns and transactional complaints

• Work collaboratively with North American Operations, Sales management, and internal experts

• Organize client support and guide client strategies

• Provide reports on client relationships and compile necessary client data

• Manage the implementation and onboarding process for new client accounts

• Create Standard Operating Procedures (SOPs) and Individualized Handling Plans (IHPs)

• Track carrier delays and inform Control Tower management about carrier utilization

• Ensure Key Performance Indicators (KPIs) are achieved and surpassed

• Assess the EFW network for potential improvement opportunities

• Cultivate business and develop new relationships within assigned accounts

• Serve as the liaison for executive client escalations

• Organize meetings between clients and operations

• Build strategic partnerships and identify opportunities for value creation

• Collaborate with sales and operations management to devise customer solutions

• Maintain knowledge of products, services, technological advancements, and industry trends

• Adhere to C-TPAT and TSA security protocols

• Execute administrative duties and other assigned responsibilities

⛳️ Requirements

• A minimum of a Bachelor’s Degree (or equivalent) is preferred

• At least 2-3 years of industry experience is preferred

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications

• Proven understanding of sales concepts, methods, and techniques

• Strong consulting and presentation abilities

• Familiarity with domestic and international regulatory compliance laws and regulations pertaining to the supply chain and transportation sectors

• Exceptional written and verbal communication skills

• Capability to plan, organize, and oversee multiple projects while establishing priorities

• Must successfully complete a pre-employment drug screening, random drug and/or alcohol tests, and a criminal background check

• Must be authorized to work in the United States

• EFW will not provide employment authorization sponsorship for new applicants

• Occasional travel of up to 40% is required

🏝️ Benefits

• Paid vacation, sick leave, and holidays

• 401(k) plan with company matching contributions

• Comprehensive medical, dental, and vision insurance

• Short-term and long-term disability insurance

• Life and accidental death & dismemberment insurance

• Job referral bonus program

• Opportunities for career advancement and professional development

• Commitment to a continuous learning environment