Account Manager, New Business

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of new partnerships starting from the initial sales discussion through to the first launch.

• Act as the primary contact and strategic partner for new clients.

• Keep clients engaged and advocate for their interests within the organization.

• Manage cross-functional projects for each initial launch.

• Collaborate with clients and internal teams to develop go-to-market strategies.

• Make decisions regarding scoping and next steps within established guidelines.

• Ensure transparency regarding launch plans, responsible parties, timelines, and potential risks.

• Organize tasks, assign responsibilities, set deadlines, and adjust priorities as necessary.

• Address client requests and facilitate communication across the team.

• Navigate discussions about project scope, delays, and resistance.

• Provide assessments of launch performance for forecasting purposes.

• Report partnership and launch risks to leadership, complete with context, options, and recommendations.

• Transition clients to the long-term team with comprehensive documentation of context, decisions, and outstanding risks.

• Incorporate insights from each launch into future projects.

⛳️ Requirements

• Minimum of 3 years of experience in business development or account management.

• Strong understanding of business principles, particularly how scope, costs, and timelines impact outcomes.

• Proven ability to translate projects into actionable tasks for various cross-functional teams and ensure delivery without direct management.

• High level of accountability and adaptability during peak launch periods.

• Capacity to accept and implement direct feedback while constructively challenging when necessary.

• Clear and concise written communication skills tailored to diverse audiences.

• Familiarity with the creator economy, or a strong willingness to learn quickly.

• Successful completion of reference and background checks is required.

🏝️ Benefits

• Comprehensive health plan covering physical and mental health for you and your family, fully paid.

• Annual budget for wellness, educational pursuits, home office setup, and additional resources.

• Three weeks of paid time off, with an additional day for each year of service.

• Company-wide paid closure during the holiday season in December.

• Remote-first working environment.

• Flexible work hours.

• Annual performance-based bonus opportunities.

• Regular quarterly reviews of compensation.

• Accessibility accommodations available during the application and interview phases.