Account Manager – Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Build enduring relationships with key stakeholders and advocates

• Facilitate a seamless post-sale transition and define clear success metrics

• Promote customer value realization and encourage feature usage

• Oversee the renewal pipeline, communicate solution ROI, and reduce churn risk

• Discover and validate new use cases, services, and products to broaden account presence

• Monitor engagement, satisfaction, and Net Promoter Score (NPS)

• Address any potential customer risks or dissatisfaction

• Maintain continuous communication with decision-makers and end-user advocates

• Lead consultative discussions that translate products and outcomes into business value

• Complete product training and manage an assigned portfolio of clients

• Set up customer health monitoring systems and engagement metrics

• Conduct initial Executive Business Reviews with the Strategic Advisory team

• Identify opportunities for expansion and formulate renewal strategies

⛳️ Requirements

• Demonstrated success in Account Management, customer success, or consultative sales in the B2B SaaS sector, preferably in cybersecurity or threat intelligence

• Proficiency in managing intricate customer relationships, securing renewals, and fostering organic growth within large enterprise accounts

• Commitment to assisting companies in safeguarding customers, employees, and infrastructure from cyber and physical risks

• Strong desire to take ownership of expansion and renewal deals until closure

• Experience in developing strategic, complex multi-year renewal and expansion contracts

• Background in negotiating software and services agreements with procurement teams

• Ability to collaborate and communicate effectively with both technical and non-technical colleagues at all levels of the organization

• Proficient in utilizing CRM systems and account management tools to assess customer health

• Legally authorized to work in the United States

• Must indicate whether current or future sponsorship will be necessary for legal employment in the United States

🏝️ Benefits

• 50/50 commission structure

• Company-sponsored virtual events, including book clubs, happy hours, committees, DIBE discussion groups, Donut mixers, and local team member gatherings

• Gym reimbursement

• Lunch expenses covered

• Cultural initiatives and inclusive employee events

• Regular one-on-one meetings with your manager

• Performance evaluations

• Opportunities for learning and development

• Clearly defined career progression paths

• Culture of diversity, inclusion, belonging, and equity