Account Manager, Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of revenue objectives and assist in achieving individual and/or team targets.

• Play a key role in the retention and expansion of client partnerships.

• Manage deadlines and shifting priorities with increased independence.

• Establish consultative relationships with mid-level and executive client representatives.

• Assist in partner calls, organize touchpoints, and document follow-ups.

• Deliver performance reports for campaigns, handle one-off requests, and fulfill analytics inquiries.

• Support the onboarding of new clients, campaign setup, and coordination of materials.

• Oversee campaign setup and programming inputs utilizing standardized workflows and templates.

• Monitor, organize, troubleshoot, and enhance client performance in collaboration with internal teams.

• Aid in upselling efforts and increase partner budgets through data and trend analysis.

• Ensure prompt reporting for budget allocation and informed decision-making.

• Convert data and performance trends into actionable recommendations for clients.

• Prepare and present client presentations and Quarterly Business Reviews (QBRs) using AI-enabled tools.

• Manage revenue actualizations and billing processes effectively.

• Assist in onboarding and mentoring newer team members.

• Employ sales-enablement, AI, and automation tools to enhance workflows.

⛳️ Requirements

• A minimum of 2 years of experience in account management, partnerships, sales support, or a similar field.

• Relevant industry experience in digital media, advertising, or consumer data.

• Proven experience in supporting renewals, upsells, and client growth discussions.

• Strong organizational skills with the ability to prioritize across multiple projects and stakeholders.

• Proficient in analyzing campaign data and delivering insights to clients or internal stakeholders to drive business results.

• Familiarity with utilizing AI, automation, and other technologies to achieve measurable outcomes.

• Excellent proactive communication and collaborative skills.

• Comfortable working in fast-paced or changing environments.

• Bachelor’s degree or an equivalent combination of education and experience.

• Direct client vertical experience is preferred.

• Experience with comprehensive marketing solutions, particularly in performance advertising or lower-funnel strategies, is preferred.

• Ability to use Salesforce or similar CRMs to enhance client management and revenue tracking is preferred.

🏝️ Benefits

• Equity in Fetch for full-time employees.

• 401(k) with a dollar-for-dollar match up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including coverage for pets.

• $10,000 annually in education reimbursement.

• Participation in Employee Resource Groups and the Inclusion Council.

• Flexible Paid Time Off (PTO).

• 9 paid holidays each year.

• A week-long break at the end of the year.

• 14 weeks of fully paid parental leave.

• An additional 6 weeks of paid recovery leave for birthing parents.

• Flexible return-to-work schedule.

• A one-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• A flexible work environment.

• Hardware and software provided for remote work.