Account Manager – Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the comprehensive commercial relationship and ensure customer success across a portfolio of 50 to 100 mid-market accounts.

• Guarantee that customers derive value, explore new products, and renew with confidence.

• Develop systems, playbooks, and account-management strategies across a varied business portfolio.

• Provide guidance to customers on agent design, voice personalization, conversation flows, and integrations.

• Utilize product data and logs to pinpoint friction points and proactively resolve customer concerns.

• Link technical product success to commercial growth.

• Oversee net revenue retention within the managed business portfolio.

• Promote cross-selling opportunities within ElevenLabs' product range.

• Lead the renewal process from start to finish.

• Manage accounts at organizations with 250 to 2,000 employees.

⛳️ Requirements

• 3 to 5 years of experience in Account Management or Customer Success within B2B SaaS, Developer Tools, or AI/ML products.

• Demonstrated success in owning revenue outcomes from start to finish, including quotas, renewals, and expansions.

• A commercial mindset in account management, including segmentation by expansion potential and constructing business cases for economic stakeholders.

• Capacity to engage in technical discussions with developers or engineering teams.

• Understanding of AI concepts, API integrations, and SDKs.

• Ability to leverage product data for identifying health indicators, expansion potentials, and churn risks.

• Proficiency in customizing messaging for founders, technical leads, and procurement teams.

• Flexibility to work across ET, CT, MT, or PT time zones.

• Experience in voice AI, audio AI, or conversational AI is preferred.

• Background in selling or expanding across multiple products within a platform is preferred.

🏝️ Benefits

• Annual discretionary professional development stipend.

• Annual discretionary stipend for meeting with colleagues.

• Annual team offsite event.

• Monthly co-working stipend for employees located away from a main hub.

• Option to work from offices in New York City or San Francisco.