Account Manager, Mid-Market

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Foster and enhance vital customer relationships across various industries and company scales.

• Create, develop, and execute customer strategies and management plans.

• Increase customer engagement with the Allego platform and cultivate customer advocates among Sales, Marketing, Enablement, and Operations leadership.

• Offer consultation, expertise, thought leadership, and responsiveness as a trusted advisor.

• Propel business and revenue growth while accelerating customer expansion.

• Drive weekly sales-call activities with major accounts at all levels within customer organizations.

• Ensure reliable renewal of existing contracts and broaden license and product reach.

• Enhance customer utilization by extending the platform into new business sectors.

• Encourage organic growth through upselling and cross-selling.

• Collaborate on territory planning and execution strategies.

• Manage the sales pipeline and forecasting procedures.

• Partner with Marketing to cultivate, nurture, and drive new business development within accounts.

• Collaborate with Customer Success Adoption to formulate strategies for customer success, renewal, and expansion.

⛳️ Requirements

• 2 to 5 years of experience in B2B sales, account management, or customer success within a SaaS technology environment.

• Proven ability to build and sustain strong relationships with mid-sized clients (1,000 to 5,000 employees), serving as the primary point of contact.

• Demonstrated success in driving territory growth through upselling and cross-selling initiatives.

• Experience in delivering a consultative approach to solution-oriented selling.

• Track record of selling and/or managing a diverse product suite.

• Capability to articulate clear tactical plans to drive performance aligned with strategy.

• Ability to work independently in an entrepreneurial, start-up atmosphere while intuitively collaborating with colleagues.

• Exceptional written, verbal, and listening communication skills.

• Proven ability to meet deadlines while managing multiple priorities simultaneously.

• Familiarity with Salesforce.com and associated tools.

• Strong understanding of social media tools and sales aids such as LinkedIn Navigator and ZoomInfo.

• Willingness to travel domestically and internationally up to 20–30% to support a customer base across different time zones.

• Industry knowledge in financial services, life sciences, technology, or insurance (preferred).

• Experience in selling revenue enablement, knowledge management, sales engagement, coaching, or learning technologies (preferred).

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Unlimited vacation policy.

• Paid parental leave.

• Health Reimbursement Account (HRA).

• Flexible Spending Account (FSA).

• 401(k) plan with company matching.

• Short- and long-term disability, AD&D, and life insurance.

• Stock options in Allego.