Account Manager – Microsurgical

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive new business sales and profitability within a defined territory

• Commit to annual sales strategies, establish objectives, and predict monthly orders and revenue

• Achieve or surpass annual revenue and profit targets

• Monitor and report on sales activities, market trends, and competitor activities

• Arrange tailored sales presentations for customers in visualization, surgical ophthalmology, and surgical oncology

• Provide training for surgeons, oncologists, and the staff of hospitals and clinics on product applications

• Educate and follow up with surgeons and staff regarding product operation, use, and applications

• Build and sustain customer and account relationships

• Create and implement marketing strategies specific to the region

• Assist with the introduction of new products and market launches

• Maintain, evaluate, and utilize territorial records and information, including SOM, CRM, AR, and DSO

• Deliver timely written and verbal communications to management regarding anticipated sales and planned monthly activities

• Foster collaboration opportunities with ZEISS team members, Carl Zeiss field service, other companies, and corporate partners

• Complete paperwork and submit required information accurately and punctually

• Advise local sales administration about customer orders and delivery schedules

• Review pending service requests with the Service team and provide support

• Engage in training and stay informed about technological advancements

• Maintain strong relationships with colleagues, service, and office staff

• Prioritize inquiries and requests, troubleshoot conflicts, and maintain focus on organizational objectives

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related discipline, or a comparable blend of education and relevant industry experience

• At least three (3) years of experience in Strategic Account Management, Key Account Management, or a related commercial sales position

• A minimum of two (2) years of experience selling surgical capital equipment in the Operating Room (OR) setting is advantageous

• Demonstrated ability to cultivate and maintain relationships with senior executives and key stakeholders, influence decision-making, and drive business outcomes

• Strong skills in consultative selling, strategic account planning, and customer relationship management

• Proven experience in negotiating, developing, and managing commercial agreements and contracts

• Excellent presentation skills, including for executive-level and strategic account presentations

• Resourceful and solution-oriented, capable of prioritizing competing demands and recognizing growth opportunities

• Strong organizational, communication, and interpersonal abilities; adept at collaborating across cross-functional teams

• Self-driven and able to work independently in a dynamic, results-oriented environment

• Ability to adhere to applicable Company and ISO 9001 processes and procedures

• Compliance with provincial and federal employment laws is required

🏝️ Benefits

• Performance bonuses or sales commissions

• Medical coverage

• Vision insurance

• Dental coverage

• Retirement savings plan (RRP/RPP)

• Employee Assistance Program(s)

• Paid time off including vacation, personal, and sick leave