Account Manager, Medicare Secondary Payor Compliance

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Cultivate and sustain long-term relationships with clients to ensure their satisfaction and retention.

• Perform regular check-ins, conduct business reviews, and facilitate onsite or virtual meetings.

• Act as the clients’ reliable partner and main point of contact.

• Assist Sales Leadership by coordinating activities and preparing insightful reports.

• Record daily sales activities in Salesforce.com, including pipeline updates, client interactions, and follow-up actions.

• Gather client and market feedback to guide marketing, product strategy, support, and operational enhancements.

• Represent the sales team at national conferences, client meetings, and industry events.

• Comprehend customers’ changing needs and synchronize solutions with their objectives.

• Qualify and direct new opportunities to the suitable Account Executive.

• Research accounts, identify key stakeholders, and spark interest through targeted outreach.

• Maintain and expand a robust prospect pipeline with precise CRM records.

• Discover opportunities for product improvements or new product development based on customer insights.

• Stay informed about organizational changes, industry trends, and emerging technologies.

• Evaluate customer behaviors and business models to identify unmet needs and generate new sales opportunities.

• Report directly to the Director of Sales.

⛳️ Requirements

• 1–3 years of experience in account management or sales within the insurance, claims, or MSP compliance sectors.

• Practical experience in client support, interpreting regulatory or Section 111 reporting processes, or collaborating with carriers/TPAs on compliance-focused solutions.

• Exceptional attention to detail and accuracy.

• Proficient in Salesforce and Microsoft Office.

• Strong skills in Outlook, Excel, Word, and PowerPoint.

• Demonstrated integrity, professionalism, sound judgment, reliability, confidentiality, and trustworthiness.

• Ability to work collaboratively with Sales Leadership, Account Executives, and cross-functional teams.

• Excellent time management and organizational capabilities.

• Capacity to manage multiple priorities and meet deadlines effectively.

• Outstanding communication, decision-making, interpersonal, and presentation skills.

• Willingness to travel up to 50% of the time.

• Regular attendance at in-person meetings and conferences is expected.

• Ability to effectively manage multiple priorities in a team setting.

• Comfortable engaging with administrative and executive-level contacts, as well as public speaking.

🏝️ Benefits

• Health Insurance

• Retirement Plan

• Disability benefits

• Paid Time Off program

• Competitive total rewards package

• Base salary determined based on role, experience, skill set, and location

• Remote work arrangement