Account Manager – Lysted

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the onboarding process for clients, which includes conducting demonstrations and facilitating migrations.

• Foster and enhance relationships with current clients.

• Communicate billing procedures and rate structures.

• Conduct audits and ensure the CRM database is up-to-date and accurate.

• Identify clients whose use of the product is limited.

• Evaluate product success by analyzing customer satisfaction and revenue trends.

• Collaborate with leadership in Sales, Customer Support, and Account Management.

• Deliver exceptional customer support, document solutions, de-escalate issues, and maintain high levels of customer satisfaction.

• Liaise with CSR 1&2 to suggest improvements in customer responses and handling processes.

• Monitor and relay software feature requests.

• Promote and suggest additional products through upselling and cross-selling.

• Build connections with major users, cultivate a client portfolio, and assist in reducing churn.

⛳️ Requirements

• Strong problem-solving capabilities.

• Initiative and decision-making skills.

• Exceptional communication abilities.

• Capability to multitask and adapt to team requirements.

• Team-oriented mindset coupled with a robust work ethic.

• High level of organizational skills and attention to detail.

• Effective follow-through and troubleshooting abilities.

• Competence in working both collaboratively and independently without supervision.

• Familiarity with Google Docs, Drive, Sheets, Excel, Jira, email, dashboards, KPI tracking systems, and customer support ticketing platforms.

• Proficiency in Microsoft Excel.

• A minimum of 2 years of experience in customer service or account management.

• Experience in the entertainment/ticketing sector is a significant advantage.

• Familiarity with HubSpot or another CRM platform is a considerable plus.

• Willingness to travel occasionally for client meetings and trade shows is a significant advantage.

🏝️ Benefits

• Annual discretionary bonus.

• Commitment to an equal opportunity and inclusive workplace.

• Opportunities for career advancement and professional development.

• Occasional travel for client meetings and trade shows (not a guaranteed benefit, but noted as a plus).