Account Manager – LTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key LTL customer accounts.

• Act as the main point of contact and a trusted advisor for designated accounts.

• Develop and nurture relationships with customer stakeholders at various operational, commercial, and leadership levels.

• Comprehend customer supply chain strategies and align transportation solutions accordingly.

• Position the Company as a preferred transportation provider within partner logistics networks.

• Monitor and evaluate account performance, revenue trends, customer satisfaction, and potential retention risks.

• Identify opportunities for organic growth, share-of-wallet expansion, additional transportation, and new LTL shipping options.

• Establish specific performance metrics for customers and provide fact-based reporting.

• Lead planning for corrective actions and continuous improvement initiatives.

• Create, prepare, and conduct Quarterly Business Reviews along with executive business reviews.

• Present operational and financial performance data and develop strategic action plans.

• Advocate for customers within the organization and align resources with their commitments and business objectives.

• Drive retention, expansion, profitability, contract renewals, and commercial negotiations for accounts.

• Maintain account plans, customer activities, opportunities, pipeline visibility, forecasting information, and customer records in Salesforce and other business systems.

• Collaborate with Operations, Customer Service, Pricing, Commercial, and Sales teams regarding account performance, RFPs, expansions, win-back initiatives, onboarding, implementation, and service launches.

• Manage customer escalations, service issues, and operational challenges.

• Keep abreast of market trends, customer needs, and competitive activities.

• Perform other duties as assigned.

⛳️ Requirements

• A bachelor's degree in Business, Supply Chain, Logistics, or a related field from an accredited institution is required.

• 3+ years of experience in transportation, account management, or a related customer-facing role is preferred.

• In-depth knowledge of LTL transportation and freight operations, ground transportation terminal/hub/station environments, transportation services, or related logistics functions is preferred.

• Strong skills in relationship management, analysis, communication, negotiation, and problem-solving.

• Proven ability to identify revenue risks, growth opportunities, and strategies for customer retention.

• Capacity to juggle multiple priorities and cultivate effective relationships across functions.

• Demonstrated ability to handle sensitive information with discretion and confidentiality.

• Proficient in Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), CRMs (Salesforce), and web conferencing tools (Teams, Zoom, Webex, etc.).

• Comfortable working in a remote environment and willing to travel for related meetings/events.

🏝️ Benefits

• Remote work arrangement.

• Travel for related meetings/events.