Account Manager Lead – Corporate

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate the Corporate Account Management team.

• Take ownership of team quota performance, retention, expansion, and cross-sell objectives across a substantial portfolio of business.

• Propel revenue results and enforce accountability for expansions and cross-sells.

• Create and execute scalable playbooks for renewals, expansion, and adoption across hundreds of accounts.

• Integrate AI agents and automation into Account Management processes.

• Advocate for AI fluency and the adoption of AI-driven methodologies within the team.

• Define the strategic direction for Corporate segment structure and staffing.

• Collaborate with RevOps, Compensation/Finance, and Customer Experience leadership.

• Serve as the customer representative in leadership discussions, shaping the roadmap, tools, and revenue strategies.

⛳️ Requirements

• Over 5 years of experience in Account Management, Sales, Customer Success, or post-sales functions within the SaaS industry.

• Significant experience with high-volume, transactional, or corporate-segment business portfolios.

• A demonstrated history of owning and surpassing revenue targets, including renewals, expansion, Net Revenue Retention (NRR)/Gross Revenue Retention (GRR), and cross-sell initiatives.

• At least 2 years of direct leadership experience managing Account Managers/Customer Success Managers, driving team quotas, and fostering talent through coaching and development.

• Comprehensive AI fluency, including regular usage of AI tools and an understanding of AI agents and automation.

• A strong player-coach mentality.

• Proficiency in post-sales methodologies and best practices, including success planning, adoption frameworks, and ROI storytelling.

• Strategic operational mindset involving segmentation, playbook creation, and scalable processes.

• Excellent analytical and operational abilities, including performance trend analysis, workflow optimization, and forecasting.

• Capacity to operate within GMT-4 to GMT-7 time zones.

• Practical experience with ElevenLabs, Salesforce, Gong, Lemlist, or Sigma is advantageous.

🏝️ Benefits

• Annual discretionary professional development stipend.

• Annual discretionary stipend for meeting colleagues.

• Annual company offsite.

• Monthly co-working stipend.

• Remote-first work environment.

• Opportunity for growth and influence in a vibrant AI company.