Account Manager – Laboratory Services

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Serve as the main contact for a portfolio of clients, expertly managing expectations and laboratory timelines.

• Take ownership of the commercial health of your accounts, including responsibilities for renewals, retention, and Net Revenue Retention (NRR).

• Actively seek out opportunities for cross-selling and expanding accounts by understanding client needs and technical specifications.

• Manage multiple active projects at the same time, ensuring effective communication between the client and the internal technical team.

• Address account escalations with empathy and professionalism, resolving issues while preserving the long-term integrity of the partnership.

• Keep detailed records in HubSpot to monitor client interactions, project statuses, and revenue forecasts.

• Track key performance indicators such as reorder rates, logo churn, and client satisfaction scores.

⛳️ Requirements

• Minimum of 3 years of experience in Account Management, Client Success, or Client Relationship Management.

• Proven success in a technical, scientific, or highly regulated B2B services setting (e.g., Clinical, Engineering, or Complex Manufacturing).

• Demonstrated experience with commercial accountability, particularly in managing renewals or fostering account growth.

• High proficiency in HubSpot for overseeing pipelines and managing client data.

• Exceptional written and verbal communication skills in English, with the ability to accurately explain complex concepts.

• Strong organizational abilities and capacity to handle multiple projects simultaneously without compromising quality.

• Professional stability and a proactive attitude towards problem-solving and client retention.

• Availability to work US Central Time (CT) hours with a minimum of 7-hour overlap between 8:00 AM–5:00 PM CT.

• Nice-to-Haves

• Direct experience in Life Sciences, CRO/CDMO, or laboratory services.

• Prior experience using LIMS (Laboratory Information Management Systems) or sample-tracking software.

• Experience managing enterprise-level or multi-site accounts with intricate decision-making processes.

• Background in overseeing scientific services or high-stakes technical projects.

🏝️ Benefits

• 💻 Fully Remote: Work from anywhere with international teams

• 🤝 Peer Community: Connect with high-performing sales professionals in our network

• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals