Account Manager III

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage all operational elements related to servicing and retaining clients.

• Effectively, accurately, and promptly manage the transition of new business into MedImpact.

• Ensure client satisfaction throughout the entire client lifecycle, from conception and implementation to business relationship management and renewal.

• Lead and collaborate with assigned client teams, more than 30 business units, customers, and consultants.

• Guarantee that products, services, project deliverables, service levels, timelines, and client requirements align with service agreements.

• Cultivate, build, and sustain client business relationships while managing daily operations and new implementations.

• Advocate for clients’ operational requirements across the organization, encompassing benefit design, pharmacy network composition, claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools.

• Enhance service performance, resolve and escalate issues, provide constructive feedback, and integrate lessons learned into client planning strategies.

• Guide core and extended client teams through phases of business relationship management and renewal.

• Maintain thorough documentation, testing protocols, claims analysis, and client technical and service specifications.

• Lead onboarding implementations for new business, including documentation, client communications, reviews, sign-offs, site visits, and conference calls.

• Monitor project milestones and deliverables, identify risks, and provide regular status updates to leadership.

• Educate clients on MedImpact systems and processes.

• Manage clients and consultants in accordance with client service agreements.

• Collaborate with business units to ensure precise claims adjudication setups.

• Analyze claims results to identify discrepancies, inaccuracies, anomalies, and unforeseen consequences.

• Address adjudication configuration issues during implementation.

• Complete special projects, lead workgroups, oversee system functionality development, and mentor/train staff.

• Provide management feedback on client requirements and business development opportunities.

• Identify and propose enhancements for client and operational processes.

⛳️ Requirements

• Bachelor's degree from a four-year college or university or an equivalent combination of education and experience.

• For Account Manager III: at least six (6) years of account management or related client services experience.

• Minimum of six (6) years’ experience in Project Management or Project Coordination utilizing best practices for project methodology.

• Experience in healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organizations, insurance companies, or other health-related entities is strongly preferred.

• Knowledge of healthcare-related state and government regulations such as Medicaid and CMS.

• Intermediate to advanced proficiency in MS Office, including Word, Excel, PowerPoint, Project, and Outlook.

• Intermediate to advanced knowledge of Visio.

• Experience using various business software applications.

• Pharmacy Technician license or national certification is desired.

• Successful completion of MedImpact Internal Certifications is required within one (1) year of active employment.

• Exceptional numeric, verbal, written, logical, and analytical skills.

• Strong organizational, written, and verbal communication skills.

• Ability to effectively communicate proposed design solutions in a consultative fashion.

• Good business acumen and understanding of PBM service business processes.

• Expert problem-solving, problem analysis, and discernment skills under pressure.

• Proficient in planning, organizing, prioritizing, negotiating, team building, and leadership.

• Proven ability to engage positively with clients at all levels.

• Accountability for meeting service commitments and delivering results within tight timelines.

• Willingness to travel domestically up to 30% of the time.

• This position is not eligible for sponsorship.

🏝️ Benefits

• Medical / Dental / Vision / Wellness Programs.

• Paid Time Off / Company Paid Holidays.

• Incentive Compensation.

• 401K with Company match.

• Life and Disability Insurance.

• Tuition Reimbursement.

• Employee Referral Bonus.

• Domestic travel opportunity of up to 30% of the time.