Account Manager II

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee key targeted clients by enhancing relationships and uncovering future prospects

• Develop strategic business plans that align with both customer and organizational objectives

• Manage existing sales while pursuing new opportunities to maximize profitability and market presence

• Assist clients with new product design and qualification for essential accounts

• Formulate sales strategies for current and prospective accounts

• Work towards achieving departmental and company revenue targets and KPIs

• Oversee overall customer engagement, account satisfaction, and retention efforts

• Cultivate relationships with clients at various levels while maintaining internal collaborations

• Ensure timely and consistent delivery of customer-facing services

• Address or escalate customer service concerns with Operations, Quality, Expert Services, Procurement, and Production

• Collaborate with Compliance on regulations and customer impact

• Prepare forecasts, pricing documents, customer presentations, and analytical reports with trends and recommendations

• Guide the organization toward material qualification goals to enhance sales and customer penetration

• Relay customer feedback to R&D, Technical Service, Production, and Quality Assurance

• Contribute to the development of new products, market pricing, contract negotiations, and product qualification strategies

• Assist Inside Sales, Quality, and Production teams in acquiring, retaining, and expanding business

• Collaborate with clients and Toray to promptly address service issues

⛳️ Requirements

• Associate degree or equivalent experience is required; a Bachelor's degree is preferred

• Over 3 years of experience in customer service, inside sales, or account management

• Essential knowledge of composite materials, their properties, production processes, applications, part design engineering, and material fabrication

• Awareness of cost methods and financial principles

• Strong skills in presentation, time management, and teamwork

• Comfortable in developing professional relationships with both internal and external clients

• Preferred knowledge of ERP systems and prior ERP experience

• Proficiency in the Microsoft Office suite

• Capability to solve practical issues and address customer concerns effectively and efficiently

• Detail-oriented in composing and proofreading documents, establishing priorities, and meeting deadlines

• Understanding of measurement conversions and both metric and standard weights

• Ability to maintain a clean, organized, and safe work environment

• Must have clear communication skills in written and verbal English

• Ability to occasionally lift or move up to 25 pounds

• Must adhere to PPE safety protocols

• Ability to prioritize and manage multiple tasks

• Frequent travel to customer sites, manufacturing facilities, and business meetings is required

🏝️ Benefits

• Equal employment opportunity and nondiscrimination practices

• Adherence to PPE and workplace safety procedures

• Regular travel to customer locations, manufacturing sites, and business meetings as part of the role