Account Manager II

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee a portfolio of current customer accounts to sustain and enhance sales while achieving customer objectives.

• Identify and execute marketing and sales outreach strategies tailored to individual accounts.

• Cultivate long-lasting customer relationships and respond to their needs.

• Serve as the primary point of contact for each customer's specific requirements.

• Collaborate with internal technical teams and client services to showcase offerings and conclude business transactions.

• Facilitate the CDA and MSA processes as necessary.

• Address customer disputes and provide solutions utilizing internal resources.

• Report monthly on account and transaction statuses to sales leadership.

• Present territory performance metrics to internal stakeholders.

• Establish and monitor sales account targets in alignment with company goals.

• Create and evaluate account business plans and quarterly KPIs.

• Relay customer insights and market intelligence to product management and marketing teams.

• Maintain precise CRM data for effective account management and forecasting.

• Monitor customer organizational changes, acquisitions, and potential new business opportunities.

• Generate quarterly and annual sales forecasts.

• Analyze sales metrics and pinpoint actions to enhance performance and growth.

• Promote transactional sales through eCommerce by educating and monitoring customers.

⛳️ Requirements

• Bachelor's degree in life sciences or a technical background related to drug discovery disciplines.

• Master's degree is preferred.

• At least 3+ years of experience in inside sales, account management, or a similar customer-facing position.

• Demonstrated success as a sales account manager in the life sciences sector or a comparable customer-facing role.

• Sufficient technical knowledge for sales development in drug discovery.

• Sales competencies including negotiation, customer relationship management, and price negotiation.

• Familiarity with CRM software and MS Office.

• Capability to manage time effectively for optimal business returns.

• Understanding of sales performance metrics and data analysis for reporting purposes.

• Knowledge or experience in drug discovery.

• Valid driver's license.

• Willingness to travel within assigned customer territories.

• Proficiency in face-to-face customer interactions and conducting effective meetings.

• Competence in using remote communication tools such as Zoom and Microsoft Teams.

• Authorization to work in the United States indefinitely without restrictions or sponsorship.

• Exceptional communication, negotiation, and presentation skills.

• Ability to complete projects and respond to inquiries promptly.

• Strong business acumen and a problem-solving mindset.

• Analytical skills using BI, Excel, and standard data management tools.

🏝️ Benefits

• Comprehensive medical coverage.

• Dental options available.

• Vision options available.

• Life insurance provided.

• Disability insurance included.

• 401(k) plan with company matching.

• Paid vacation time.

• Paid holidays.

• Opportunity for remote work.