Account Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the run-rate for a designated territory by identifying, qualifying, and securing mid-market opportunities via Digi’s two-tier channel.

• Oversee the complete sales cycle from lead generation to closing.

• Ensure accurate opportunity data is maintained in NetSuite, which includes clear next steps and notes on current activities.

• Respond to both inbound and outbound leads within 72 business hours.

• Qualify opportunities based on established criteria and develop an early-stage pipeline through consistent outreach and research efforts.

• Collaborate with the Regional Sales Manager to advance leads efficiently, either handing them off or closing them.

• Assist with larger opportunities by generating quotes, coordinating with distributors and channel partners, and tracking deal progress.

• Explore the existing install base for upsell, cross-sell, and seat expansion opportunities.

• Work with channel partners to enhance customer engagement and promote awareness of Digi’s solution offerings.

• Facilitate proactive renewal discussions, identify at-risk accounts, and collaborate with Customer Success for smooth renewals.

• Maintain pipeline integrity and ensure forecast accuracy for both new business and renewals.

• Utilize NetSuite and other internal systems to manage opportunities, generate quotes, and maintain customer information.

• Embrace AI-driven tools to enhance workflow efficiency and reveal insights.

⛳️ Requirements

• 2–5 years of experience in inside sales, business development, account management, or sales support.

• Experience in a technology or subscription-based business is preferred.

• Demonstrated ability to manage a territory, build a pipeline, and close deals in a fast-paced environment.

• Excellent communication and relationship-building skills with a focus on results.

• Comfortable working within a two-tier channel model involving distributors and resellers.

• Ability to manage multiple priorities, deadlines, and stakeholders with accuracy.

• Comfortable collaborating cross-functionally with Field Sales, Marketing, Operations, and Customer Support teams.

• Proficiency with CRM systems is preferred, with strong preference for experience with NetSuite.

• Must reside in the Continental United States.

• Must possess valid work authorization in the United States at the time of application.

• Visa sponsorship is not available.

🏝️ Benefits

• Short-term incentive program.

• New hire stock award.

• Paid parental leave.

• Open (uncapped) PTO.

• Hybrid work environment.

• Medical, health, and wellbeing offerings.

• Competitive compensation offerings.