Account Manager – iGaming

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and cultivate robust relationships with a portfolio of global iGaming clients.

• Serve as the primary point of contact for daily communications, meetings, and follow-ups.

• Comprehend client objectives, needs, and challenges, translating them into precise briefs for internal teams.

• Present campaign results and convert data into clear, commercially valuable insights.

• Set and manage expectations regarding timelines, deliverables, scope, and outcomes.

• Address client feedback and escalations, collaborating closely with internal teams to resolve issues.

• Actively seek opportunities to enhance client satisfaction, retention, and account growth.

• Identify avenues to broaden collaboration across additional services, markets, and projects.

• Collaborate effectively with Performance Project Managers and specialized teams.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management, Client Services, or Customer Success.

• Background in digital marketing, performance marketing, or iGaming.

• Exceptional relationship-building and stakeholder management capabilities.

• Outstanding verbal and written communication skills.

• Proficient in presenting performance results and business recommendations confidently.

• Strong grasp of metrics such as FTD, CPA, CAC, ROAS, CTR, and conversion rates.

• Solid commercial acumen with a focus on client retention and growth.

• Highly organized, proactive, and adept at managing multiple clients and priorities.

• Prior experience in iGaming, sportsbook, casino, or sweepstakes is highly preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Dynamic and supportive work environment.

• Access to the latest tools and technologies in the industry.