Account Manager I

This is a fully remote position, open to applicants in Michigan, +2 more states.

📋 Description

• Act as the main point of contact between the organization and designated clients.

• Oversee daily operations across various client accounts to ensure satisfaction and loyalty.

• Provide strategic insights, tailored service, and consistent follow-up as a trusted partner.

• Collaborate with Sales Representatives and clients to discover new revenue opportunities within current accounts.

• Organize cross-functional meetings to guarantee that project milestones are achieved and client expectations are surpassed.

• Work with Estimating to create pricing proposals and budget forecasts customized to client requirements.

• Monitor and report on account health, usage patterns, and key performance indicators.

• Keep precise and current client records within the CRM system.

• Organize and coordinate annual client review meetings, including setting agendas, compiling data, and following up.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma.

• Ability to stay organized and self-motivated.

• Capability to work both independently and collaboratively within a team setting.

• Strong verbal and written communication, listening, negotiation, and presentation skills.

• Ability to convey information clearly and accurately to clients and internal stakeholders at all levels of the organization.

• Excellent customer service skills with the capacity to effectively resolve client issues.

• Proficiency in managing multiple account management projects while paying attention to detail.

• Experience in delivering client-focused solutions customized to meet customer needs.

• Proficiency in CRM software, including Salesforce, Microsoft Office, and other computer applications.

• Preferred: Five years of account management or sales experience in a dynamic sales environment.

• Preferred: Experience in print and/or publishing.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements and a supportive work environment.