Account Manager I

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture trusted relationships with customers through proactive and consistent engagement.

• Act as a strategic consultant by performing business assessments and providing tailored solutions.

• Collaborate with stakeholders across various levels to pinpoint risks, opportunities, and evolving business requirements.

• Create and oversee customer success plans that outline goals, milestones, responsibilities, and measures of success.

• Track product adoption, engagement, account health, and advancement towards customer objectives.

• Address potential risks and obstacles to adoption, value realization, or contract renewal.

• Illustrate the impact and return on investment of products and services through storytelling, presentations, and business reviews.

• Facilitate onboarding and expedite customer time-to-value alongside internal teams.

• Manage the entire renewal process, which includes planning, confirming value, pricing negotiations, contract execution, forecasting, and closing.

• Identify and pursue opportunities for cross-selling and upselling.

• Navigate changes in pricing, contract terms, budget constraints, and purchasing procedures.

• Keep precise account plans, renewal forecasts, activity logs, and opportunity documentation.

• Collaborate with Sales, Product, Support, Services, and other internal teams.

• Handle multiple accounts, renewal schedules, commitments, and competing priorities effectively.

• Provide customer insights and feedback to enhance products, services, and overall customer experience.

• Adapt to evolving customer needs, business priorities, products, and processes.

⛳️ Requirements

• Minimum of 2 years' experience in customer success, account management, consultative sales, or a similar customer-facing position.

• Background in a SaaS, DaaS, technology, data, or subscription-based industry.

• Proven experience managing the complete customer lifecycle, including adoption, account health, renewals, and growth.

• Demonstrated responsibility for renewals, which encompasses value confirmation, pricing, negotiation, contract execution, and closing.

• Experience in conducting business assessments, creating customer success plans, and articulating measurable outcomes and ROI.

• Strong skills in consultative selling, relationship-building, presentations, negotiation, and value storytelling.

• Capability to identify customer needs, link challenges to solutions, and influence stakeholders at various levels.

• Excellent analytical, organizational, and problem-solving abilities.

• Ability to juggle multiple competing priorities while maintaining a high level of customer engagement.

• Proficient in Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.

• Must reside and work in a state where Lightcast is authorized to conduct business.

• Must have authorization to work in the United States without current or future employer sponsorship.

🏝️ Benefits

• Equal opportunity employer.

• Accessible and inclusive recruitment process.

• Reasonable adjustments available during the application or interview process.

• Opportunity for remote work from home.