Account Manager – HR Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Proactively oversee accounts through consistent service calls to ensure alignment and promote the use of the McLean membership.

• Engage with marketing leads and perform warm or cold calls within the territory.

• Schedule onsite sales presentations with potential clients.

• Facilitate cross-functional communication and collaborate with Research and Product Teams.

• Increase revenue by identifying referrals through personal, professional, and client networks.

• Pursue sales opportunities with previous clients when they transition to a new company.

• Assess client needs in relation to Workshop, Executive Services, Consulting, and Training offerings.

• Request feedback and testimonials from existing accounts.

• Document client details and account notes in the CRM system.

• Adhere to internal reporting processes.

⛳️ Requirements

• Post-secondary education – at least a College Diploma.

• 2 years of B2B sales experience with a University Degree, or 5 years of B2B sales experience with a College Diploma.

• Capacity to engage and manage ongoing client needs.

• Ability to engage clients in meaningful discussions centered on strategy, alignment, and operational excellence.

• Skill in identifying opportunities within accounts and expanding the account base.

• Ability to follow up with previous clients when they relocate to a different company.

• Capability to develop personal and professional networks to generate referrals.

• Strong organizational abilities, including record keeping, proposal management, and scheduling.

• Effective management of processes, documentation, and scheduling.

• General understanding of business concepts and terminology.

• Ability to comprehend client needs through active listening.

• Proficiency in recording client details and account notes in a CRM system.

• Ability to adhere to internal reporting procedures.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Accommodation available to applicants throughout the recruitment and hiring process upon request.