Account Manager – HR Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take initiative in managing accounts through consistent service calls to ensure client alignment and promote the usage of the McLean membership.

• Engage with marketing leads and perform both warm and cold calls to schedule onsite sales presentations with potential clients.

• Facilitate cross-functional communication and collaborate effectively with Research and Product Teams.

• Increase revenue by identifying referrals through personal, professional, and client networks.

• Seek out sales opportunities with previous clients who have transitioned to new organizations.

• Recognize client needs that align with Workshop, Executive Services, Consulting, and Training offerings.

• Gather feedback and testimonials from current accounts.

• Document client information and account notes in the CRM system.

• Adhere to internal reporting procedures.

⛳️ Requirements

• Completion of post-secondary education, with a minimum of a College Diploma.

• A minimum of 2 years in B2B sales accompanied by a University Degree, or 5 years in B2B sales with a College Diploma.

• Capability to engage and manage ongoing client requirements.

• Proficiency in conducting meaningful conversations with clients focused on strategy, alignment, and operational excellence.

• Skill in identifying opportunities within accounts and expanding the account base.

• Ability to track clients who change companies and maintain accurate records, proposals, documentation, and schedules.

• Capacity to handle multiple calls in a single day.

• General understanding of business concepts and terminology.

• Active listening skills to comprehend client needs.

🏝️ Benefits

• An equal opportunity employer dedicated to diversity and inclusion.

• Accommodation is available to applicants throughout the recruitment and hiring process upon request.