Account Manager – Hospitality

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of clients utilizing hotel technology solutions.

• Establish and nurture trusted relationships with customers to ensure they derive value from Access offerings.

• Promote customer retention and contribute to their long-term success.

• Recognize and advance cross-selling and upselling opportunities throughout the sales cycle.

• Collaborate with team members on larger or more intricate opportunities.

• Partner with Customer Success, Support, Finance, and Sales teams to address issues and safeguard renewals.

• Leverage CRM data, customer insights, and AI-driven tools to identify risks, assist in forecasting, and discover account growth opportunities.

• Create a seamless customer experience.

⛳️ Requirements

• Proven experience in hotel technology, hospitality software, or a comparable technology setting.

• Understanding of property management systems and the broader hotel technology landscape, including revenue management, payment solutions, or distribution systems.

• Experience with customer relationship management platforms, account health reporting, or AI-enhanced sales tools.

• Familiarity with sales methodologies such as MEDDPICC.

• Experience in collaborative sales environments.

• Commercial acumen, organizational skills, and confidence in engaging with stakeholders ranging from users to senior decision-makers.

🏝️ Benefits

• Competitive salary.

• Wellbeing days, bringing total annual leave to 25 days.

• Health contribution.

• A variety of benefits tailored to your needs.

• Three designated charity days to support a cause.

• Opportunities for career development and progression.

• A blended approach to office work.