Account Manager – High-Risk Payments, EU

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee and nurture long-term partnerships with current merchants in Forex, iGaming, betting, casino, and other high-risk digital sectors.

• Serve as the main point of contact for designated merchant accounts, addressing commercial discussions, operational inquiries, and ongoing support.

• Track merchant payment performance, transaction volumes, and account activities to uncover opportunities for enhancement and expansion.

• Recognize upselling and cross-selling prospects to boost revenue from existing merchant relationships.

• Collaborate with Payments Operations, Technical Support, Risk, and Compliance teams to efficiently resolve merchant concerns.

• Assist in merchant onboarding, integrations, and the successful launch of payment solutions.

• Perform regular account assessments, grasp evolving business needs, and suggest appropriate payment solutions.

• Handle escalations related to payment processing, transaction performance, and operational difficulties.

• Aid in commercial negotiations, contract renewals, and pricing discussions.

• Keep precise account records, monitor KPIs, and deliver regular portfolio performance updates.

• Foster relationships with merchant stakeholders, including payment managers, finance teams, and senior decision-makers.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management, Key Account Management, or Merchant Relationship Management within FinTech, payments, PSPs, acquiring, or related financial services.

• Prior experience working with merchants in high-risk sectors, such as Forex, iGaming, betting, casino, dating, or other digital enterprises.

• Solid understanding of payment processing, merchant operations, open banking, or alternative payment methods.

• Experience managing existing merchant portfolios, fostering client relationships, and identifying opportunities for account growth.

• Knowledge of common payment challenges, including transaction acceptance, payment failures, fraud, chargebacks, and compliance requirements.

• Capability to collaborate with technical, operational, and compliance teams to resolve merchant-related issues.

• Strong commercial acumen, communication, and relationship-building skills.

• A proactive, organized, and solution-oriented mindset in account management.

• Ability to work independently and manage multiple merchant relationships in an international setting.

• Proficiency in English.

🏝️ Benefits

• KPI-based commission structure.

• Fully remote working opportunity available throughout Europe.

• Chance to collaborate with international merchants in high-growth payment sectors.

• Supportive international team with expertise in FinTech and payments.

• Opportunities for professional development and career advancement.

• Independence and ownership of your designated merchant portfolio.