Account Manager – Healthcare

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Interact with customers through face-to-face visits, phone calls, emails, and virtual meetings.

• Cultivate “high, wide, and deep” relationships with customers.

• Achieve commercial KPIs, such as volume growth, pricing strategies, and timely payments.

• Establish trust and rapport to enhance long-term customer loyalty and satisfaction.

• Propose solutions and product alternatives based on customer needs and input.

• Work in tandem with sales and marketing teams on leads and promotional campaigns.

• Assist with account activities, manage CRM information, and respond to inquiries promptly.

• Discover sales opportunities through everyday customer interactions.

• Collaborate with internal teams to address issues and elevate the customer experience.

• Offer technical advice and material suggestions based on customer application requirements.

• Aid in material selection, processing optimization, and troubleshooting performance issues.

• Convert technical customer requirements into internal development or formulation guidance.

• Partner with R&D, technical service, and operations teams.

• Drive revenue growth by managing customer accounts and boosting sales.

• Achieve targets for volume growth, pricing actions, on-time payments, and other commercial metrics.

⛳️ Requirements

• A Bachelor’s degree in Materials or Plastics Engineering or a related engineering field is required.

• Over 5 years of experience in account management, business development, inside sales, or technical sales in a plastics, polymer, compounding, or manufacturing environment, preferably with large resin producers.

• Familiarity with CRM tools and managing a substantial number of accounts is preferred.

• Willingness to travel up to 50% of the time.

• Effective and professional communication skills.

• Strong ability to build relationships with a customer-centric approach.

• Highly organized, detail-oriented, and self-driven.

• Ability to adapt and remain composed in a fast-paced, high-volume environment.

• A team player who excels in cross-functional collaboration.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Supportive team environment and collaborative culture.