Account Manager – EU

This is a fully remote position, open to applicants in Greece.

📋 Description

• Take ownership and develop a portfolio of EMEA accounts that ranges from small businesses to enterprise clients, gaining a deep understanding of each client's business needs, challenges, and objectives.

• Conduct regular check-ins and strategic business reviews to align on goals and proactively provide customized solutions.

• Oversee renewals, expansions, and account retention; anticipate and address client concerns while escalating issues internally when necessary.

• Serve as the internal advocate for the client, collaborating with Product, Engineering, Marketing, and Customer Success to ensure seamless delivery.

• Maintain a solid understanding of Connectly's platform and the conversational commerce / WhatsApp Business landscape to effectively position solutions.

• Keep CRM data (HubSpot) and forecasting up to date; balance time spent with clients against internal reporting needs.

⛳️ Requirements

• Located in Athens, Greece.

• Over 4 years of experience in Account Management or a similar sales role in a B2B SaaS/CX/martech company.

• Proven experience managing a diverse portfolio across multiple countries and industries; adept at handling both SMB and enterprise relationships simultaneously.

• Familiarity with HubSpot (or a similar CRM) and data/BI tools for account reporting.

• Proficient in business English; excellent cross-cultural communication skills for engaging with stakeholders across Europe, the Gulf, the Levant, and North Africa.

• Self-sufficient and well-organized professional.

• General data literacy is essential.

• Experience with AI productivity tools, Zendesk (or a similar ticketing tool), and customer engagement platforms (e.g., Braze, Salesforce Marketing Cloud, MoEngage, Iterable, CleverTap).

• Comfortable interpreting API documentation, integration guides, and architecture/flow diagrams to facilitate communication between a client's technical team and Connectly's Solutions/Engineering team. No coding or direct integration configuration is required.

• Previous experience with WhatsApp Business, conversational commerce, or messaging/CX platforms is highly desirable.

• Experience in the retail sector is a significant advantage.

• Familiarity with transitioning an existing book of business from a departing or reassigned owner (structured account handover experience) is a strong plus.

• Knowledge of e-commerce platforms is a strong plus.

🏝️ Benefits

• Competitive salary, bonuses, and equity options.

• Remote work opportunity.

• Unlimited vacation policy.

• Flexible working hours.

• A nurturing, supportive, and educational workplace culture.

• A globally distributed team.