Account Manager, Enterprise Partnerships – Licensing

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for Pantone Color Institute and Enterprise Licensing clients after the sale.

• Oversee client relationships post-contract signing.

• Ensure effective project execution, customer satisfaction, retention, and sustainable account growth.

• Collaborate with internal teams and stakeholders to ensure smooth execution of engagements.

• Initiate and manage consulting engagements for the Pantone Color Institute, which include brand partnerships, color strategy projects, workshops, palette creation, and trend forecasting initiatives.

• Function as the key daily contact and trusted advisor for enterprise clients.

• Convert client goals into actionable project plans, timelines, milestones, and deliverables.

• Lead business reviews and strategic updates with customers.

• Assist in contract renewals and explore opportunities for cross-selling and upselling.

• Oversee Custom Color projects and B2B licensing collaborations.

• Work closely with legal, finance, operations, sales, and delivery teams.

• Keep account plans, forecasts, renewal pipelines, and customer interactions updated in CRM systems.

⛳️ Requirements

• 5–8 years of experience in Account Management, Customer Success, Client Services, or a similar customer-oriented role.

• Proven track record in managing enterprise-level B2B customer relationships.

• Experience in coordinating intricate projects, deliverables, timelines, and communication with stakeholders across various functions.

• Background in supporting customer retention, contract renewals, and initiatives aimed at account growth.

• Exceptional communication, organizational, and project management abilities.

• Proficient in using CRM tools for managing customer interactions, forecasts, and account strategies.

• Preference for candidates located in Central or Eastern Time zones.

🏝️ Benefits

• Eligibility for bonus pay.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) retirement plan.

• Opportunities for on-the-job learning, coaching, and professional development.

• Skill-enhancement opportunities available.

• Reasonable accommodations for disabilities during the application, interview, and employment processes.