Account Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of personal revenue targets and assist in achieving pod revenue objectives.

• Foster client retention and expansion, establishing Fetch as a strategic, long-term collaborator.

• Oversee deadlines and adapt to changing priorities with guidance from leadership.

• Cultivate consultative relationships with mid-level client representatives.

• Participate in partner calls, manage or assist client interactions, and document follow-up actions.

• Contribute to campaign performance metrics, address one-off requests, and fulfill analytics inquiries.

• Aid in onboarding new clients and brands, facilitating campaign setup and coordinating materials.

• Take charge of campaign setup and programming inputs utilizing standardized workflows and templates.

• Monitor, organize, troubleshoot, and enhance client performance in collaboration with internal teams.

• Provide prompt reporting to inform budget allocation and enhance transparency.

• Convert data and performance insights into actionable recommendations for clients.

• Prepare and present client presentations and quarterly business reviews (QBRs).

• Oversee revenue actualizations and the billing process.

• Leverage sales-enablement, AI, and automation tools to boost efficiency.

⛳️ Requirements

• A minimum of 2 years' experience in account management, partnerships, sales support, or a related field.

• Excellent organizational and execution abilities, with a capacity to manage multiple priorities effectively.

• Experience in analyzing campaign data and delivering insights to clients or internal stakeholders to achieve business objectives.

• Strong communication and collaboration skills.

• Ability to thrive in dynamic or changing environments.

• Bachelor’s degree or an equivalent combination of education and experience.

• Preferred: Experience in direct client verticals.

• Preferred: Direct industry experience in digital media, advertising, or consumer data.

• Preferred: Experience in supporting renewals, upsells, and discussions around client growth.

• Preferred: Familiarity with CRM tools, such as Salesforce.

• Preferred: Experience collaborating with implementation, analytics, or other cross-functional teams.

• Preferred: Knowledge of decision-support tools like ChatGPT and Gemini AI, or automation platforms such as Zapier.

• For Senior Account Manager level: At least 5 years of relevant sales experience, including independently managing complex sales cycles and expanding strategic accounts.

🏝️ Benefits

• Equity in Fetch for full-time employees.

• 401(k) matching dollar for dollar up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including pet coverage.

• $10,000 per year in education reimbursement.

• Participation in Employee Resource Groups and the Inclusion Council.

• Flexible paid time off (PTO).

• 9 paid holidays.

• A week-long break at the end of the year.

• 14 weeks of fully paid parental leave.

• 6 additional weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• Flexible work environment, including fully remote work options from anywhere in the US for US-based roles.

• Hardware and software provided for remote work.

• Accelerators and sales plan incentive funds may also be available.