Account Manager – Employee Benefits

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver service to a designated group of clients.

• Address moderately complex customer service issues directly.

• Serve as a dedicated, outward-facing resource for assigned accounts, maintaining direct contact with clients.

• Cultivate relationships with employer/group clients and act as the main point of contact for overall service delivery and day-to-day operations.

• Advocate for clients internally and collaborate with other departments to implement client systems, complete projects, and meet ongoing service requirements.

• Elevate client issues when necessary.

• Support client services management in organizing client meetings as required.

• Enter data into the relevant software for vendors, carriers, and clients within specified timeframes.

• Manage employee communications regarding enrollment.

• Engage in new client onboarding, renewals, and open enrollment discussions.

• Build and maintain professional relationships with clients and vendors.

• Discuss relevant legislation and market trends with clients.

• Ensure adherence to internal controls and procedures.

• Foster client interest in additional coverage options.

• Provide support and mentorship to less experienced client service team members as necessary.

⛳️ Requirements

• High School Diploma or GED is required.

• 3 to 5 years of customer service experience in the insurance sector is mandatory.

• Must hold and maintain current licenses and certifications relevant to the field.

• Exhibits strong verbal and written communication skills across all organizational levels, both internally and externally.

• Possesses effective customer service abilities.

• Competent in utilizing relevant technology.

• Capable of working both collaboratively in a team setting and independently.

• Willingness to travel as needed based on client and business requirements.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career growth.

• Competitive salary and performance-based incentives.

• Flexible work arrangements.