Account Manager – Emerging Growth

This is a fully remote position, open to applicants in Canada.

📋 Description

• Propel growth by increasing customer engagement with Absorb and identifying upsell and cross-sell possibilities within current accounts.

• Enhance net dollar retention through proactive upselling, cross-selling, relationship management, and safeguarding revenue.

• Oversee client contract renewals, augmenting Annual Recurring Revenue and fortifying partnerships.

• Discover, cultivate, and finalize new opportunities within assigned accounts as part of a land-and-expand approach.

• Develop proposals, statements of work, and various client-facing documents.

• Establish trusted relationships with key contacts and position Absorb as a strategic ally.

• Manage the sales pipeline and provide monthly and quarterly reports for business transparency.

• Become knowledgeable about Absorb’s subscription models and guide discussions on renewal and expansion.

• Engage in team meetings and collaborative projects aimed at enhancing sales processes and outcomes.

• Foster internal collaborations across Customer Success, Support, Product, and Leadership.

• Stay informed on product updates, training sessions, and industry trends.

• Manage a portfolio of clients and assist in realizing customer value as accounts evolve.

⛳️ Requirements

• A post-secondary degree, ideally in business or a related discipline.

• 1–2 years of experience in effectively managing client relationships and driving revenue growth through upselling.

• Exceptional time management and organizational capabilities.

• Outstanding verbal and written communication skills.

• An outgoing, personable character with a sales-oriented mindset.

• Strong collaborator and team player.

• Ability to excel in a dynamic, fast-paced environment that is continually evolving.

• Preferred experience in SaaS or technology sales.

• Experience with a global client base is preferred.

• Proficient in MS Office tools, especially Excel and PowerPoint, is preferred.

• Fluency in additional languages is preferred.

• Familiarity with industry tools such as Salesforce is preferred.

• Must be legally authorized to work in the country of application without sponsorship.

• Successful candidates will undergo pre-employment background screening, including a criminal record check.

🏝️ Benefits

• Fully remote-first work with flexible working arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two different bonus plans.

• Generous time off.

• Comprehensive medical and dental benefits based on your country of residence.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Unlimited opportunities for career advancement and internal mobility.

• Employee-driven Diversity, Equity & Inclusion programs.