Account Manager – East Coast

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted consultant for key accounts, customer stakeholders, and executive sponsors.

• Assist in onboarding new clients and driving growth initiatives in partnership with the Sales team.

• Produce timely and accurate quotations while ensuring efficient order placement and processing.

• Manage customer accounts, including negotiations of contracts and agreements.

• Collaborate with internal and external teams to anticipate stocking requirements and delivery timelines.

• Serve as a client advocate dedicated to enhancing the overall customer experience.

• Work cross-functionally to guarantee the timely and precise delivery of all orders.

• Appropriately escalate risks and support remediation efforts.

• Complete ongoing security awareness training and adhere to company policies.

• Identify and report security risks to the relevant Executive Leadership Team member and aid in remediation efforts.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• 3–5 years of experience in client-facing account management, sales support, or relationship management.

• Preferred background in technology, IT solutions, or channel distribution.

• Demonstrated success in managing multiple accounts with accuracy, responsiveness, and a strategic focus.

• Proficient in quoting tools and CRM systems, particularly Salesforce.

• Experience in procurement, supply chain, or logistics coordination is advantageous.

• Proven history of cultivating strong, long-term client relationships.

• Exceptional written, verbal, and presentation communication skills.

• Analytical capability to leverage data insights for anticipating challenges and identifying client-centric solutions.

• Highly organized and effective in fast-paced, deadline-driven settings.

• Proactive approach to problem-solving.

• Collaborative and adaptable mindset with a focus on customer satisfaction.

• Must reside in the United States.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans available for all employees.

• Company-funded 401k contributions.

• No-cost employer-covered health insurance.

• Annual BYOD (Bring Your Own Device) reimbursement up to $500.

• Paid Parental Leave.

• Open and transparent culture featuring 1:1 coaching, performance reviews, and a consistent feedback mechanism.

• A quirky, diverse, respectful, and high-performing team of coworkers.