Account Manager – E-commerce Marketing

This is a fully remote position, open to applicants in Chile.

📋 Description

• Oversee designated clients and their e-commerce platforms

• Strategize, brief, track, and implement marketing campaigns aimed at boosting conversions and sales

• Manage relationships with clients and ensure effective communication

• Create and execute strategies for email, SMS, pop-up, and flow marketing

• Lead teams of Copywriters, Designers, and Account Managers’ Associates

• Develop campaign schedules, brief campaigns, assign creative tasks, and ensure timely delivery

• Analyze campaign outcomes and enhance email marketing effectiveness

• Gather and assess consumer demographic and trend data

• Establish weekly objectives and report on campaign results, revenue, A/B testing, and optimization strategies

• Collaborate with the Service Department and cross-functional teams to achieve KPIs and introduce new services and products

• Address client needs, expectations, satisfaction, and prevent churn

• Resolve client and campaign-related issues

• Identify opportunities for service expansion and develop targeted upselling campaigns

• Investigate industry best practices and share insights with leadership

• Participate in group calls and training sessions with Account Managers

• Assist with internal service-related requests

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months experience in a digital marketing role

• At least 6 months of experience specifically in email marketing

• Demonstrated success in a leadership position, particularly in guiding creative teams

• Ability to work autonomously while upholding high standards

• Strong sense of accountability, responsiveness, and capacity to meet deadlines

• Proficient problem-solving, critical thinking, and analytical abilities

• Growth-oriented and results-focused mindset

• Exceptional interpersonal, verbal, written, communication, presentation, and leadership skills

• Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Quick learner with excellent time management, focus, productivity, and efficiency

• Availability and responsiveness from Monday to Friday between 3-6 PM BCN time

• Commitment to consistently working 30-35 hours per week, totaling approximately 140 hours per month

• Reliable internet connection and a laptop or PC; ability to participate in virtual video meetings

• Proficiency in English

• Willingness to receive and provide constructive feedback

• Comfort in a remote work setting

🏝️ Benefits

• Paid trial-and-adaptation period at full rate

• Performance evaluations every 9-12 months, with the first review after 3-6 months

• Role and workload reassessment after 6-12 months

• Flexible remote work arrangement

• Contractor status following the signing of a non-disclosure agreement