Account Manager, Digital Marketing

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for digital marketing clients.

• Oversee client accounts, cultivate strong relationships, and comprehend business objectives.

• Maintain consistent communication through calls, emails, and meetings.

• Provide updates on campaigns, collect feedback, and guarantee customer satisfaction.

• Enhance client retention and drive revenue growth by showcasing the value of marketing services.

• Proactively address customer needs and identify opportunities for account growth.

• Monitor and evaluate website traffic, engagement, conversions, and campaign effectiveness.

• Suggest improvements and optimize campaign outcomes.

• Manage client requests, account modifications, and ongoing tasks efficiently.

• Collaborate with internal teams to resolve issues and ensure prompt service delivery.

• Support campaign execution, share expertise, aid new team members, and remain updated on digital marketing trends.

• Engage in meetings and presentations using PowerPoint or Google Slides while maintaining a professional on-camera presence.

• Contribute to special projects and cross-functional initiatives that support team objectives, operational enhancements, and strategic goals.

⛳️ Requirements

• Minimum of 3 years of client-facing experience, ideally in a high-volume account management or customer success position.

• Proven track record of achieving retention, upsells, and growth targets that facilitate additional business opportunities.

• Strong grasp of digital marketing strategies, including SEO, local SEO best practices, PPC, social media, and local search ranking elements.

• Preferably experienced with Google Analytics and Google Ads.

• Capability to develop strategic marketing plans that align with small business clients' goals, featuring measurable objectives and KPIs.

• Exceptional verbal communication and presentation abilities.

• Strong project management and organizational skills.

• Ability to coordinate cross-functional teams and manage competing priorities effectively.

• Skill in driving client satisfaction and retention through proactive account management, performance enhancement, negotiation, and recognizing upselling and cross-selling opportunities.

• Proficient in Google Workspace, including Gmail, Google Docs, Sheets, Calendar, and Meet.

• Solid understanding of AI tools and their practical uses.

• Curiosity and passion for advancements in AI.

• Digital marketing experience is preferred but not mandatory.

• A Bachelor's degree in business, marketing, or a related field is advantageous.

🏝️ Benefits

• Four medical plans with company HSA contribution.

• MetLife dental plans.

• Vision plan.

• Life insurance.

• Disability insurance.

• 15 days of PTO accrued annually.

• 6 paid holidays.

• 4 floating holidays.

• 401K retirement savings plan.

• Paid parental leave.

• BizBucks peer-to-peer rewards program with weekly prizes, including Amazon gift cards.

• Award-winning, supportive workplace culture.

• No travel required.

• Reasonable accommodations may be provided for individuals with disabilities.